Refund Policy
Effective Date: [Insert Date]
At FFalconTV.com, we are committed to providing the best IPTV service to our customers. Please read our refund policy carefully to understand how refunds are handled.
1. Subscription Fees
All payments made for IPTV subscriptions and services on IPTV-FFalconTV.com are non-refundable once the service has been activated or the product has been delivered.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Technical Issues: If you experience technical difficulties with our IPTV service that cannot be resolved by our support team within 48 hours of reporting the issue, you may request a refund.
- Duplicate Payments: If a duplicate payment was made due to an error on our system, we will issue a full refund of the duplicate transaction.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of mind or dissatisfaction after the service has been activated.
- Failure to check device compatibility before purchasing a subscription.
- Issues arising from third-party hardware or software (e.g., problems with your streaming device, internet connection, etc.).
- Partial usage of the service. Refunds are not provided for partial months or unused portions of a subscription.
4. Refund Request Procedure
If you are eligible for a refund, you must submit a refund request within 48 hours of the initial issue by contacting us at [Insert Customer Support Email]. Please provide the following information:
- Full name
- Order number or payment ID
- Description of the issue
Our team will review your request and, if approved, process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
5. Modifications to the Refund Policy
FFalconTV.com reserves the right to modify or update this refund policy any time. Any changes you can make will be effective immediately upon posting to our website.